The twenty-four hour rule
After an order is paid we wait twenty-four hours before starting work. We use that time to prepare the questions and configure the measurement, and it gives you a window to change your mind at no cost.
Within twenty-four hours of payment you may cancel for any reason and receive a full refund. A message to info@seostreets.com is enough. We do not ask why and we deduct nothing.
After that window we begin work by sending questions to AI assistants, which incurs a real and irreversible cost on our side. From that point no refund is available under our own policy. This does not limit the statutory rights described further down.
Audit and repair, one-off service
| When you tell us | What happens |
|---|---|
| Within 24 hours of payment | Full refund, no questions asked |
| After 24 hours, before the report is delivered | Work is already under way. No refund under our policy. Statutory rights remain unaffected |
| After the report is delivered | The service has been performed. A complaint is available if it was performed improperly |
Watching, the subscription
You do not have to write a cancellation notice or ask our permission. Cancelling is one click: you detach your card in the client panel and that is it. You can do this at any time, without giving a reason.
What happens next:
- no further payment is taken,
- the service runs until the last day of the paid period, so you do not lose what you have already paid for,
- any work we started in that period is carried through to completion, because starting work commits us to finishing it,
- everything produced stays on your site and in your listings. We take nothing back and nothing stops working,
- the current period is not refunded pro rata, because we are still doing the work during it.
If you would rather cancel by message, or you cannot get into the panel, write to info@seostreets.com. We will detach the card for you and confirm by e-mail.
The first subscription payment is covered by the same twenty-four hour rule as the one-off service.
Statutory right of withdrawal, fourteen days
If you are a Consumer, or a sole trader in Poland for whom the contract is not of a professional character, you have the right to withdraw from the contract within fourteen days of it being concluded, without giving a reason.
To withdraw, send a statement to info@seostreets.com or in writing to our registered address. You may use the model form below, though you are not obliged to. Sending the statement before the deadline expires is sufficient to meet it.
The effect of withdrawal depends on whether work has begun:
- If work has not yet begun, we refund the full amount received.
- If you asked us to begin before the withdrawal period expired and then withdrew, we refund the amount less the value of what had been performed by the time of withdrawal, calculated in proportion to the work completed against the total price. Basis: Article 35 of the Polish Consumer Rights Act.
- If the service has been performed in full with your express consent and after you were informed that you would lose the right of withdrawal, that right expires. Basis: Article 38(1)(1) of the same Act.
Because we wait twenty-four hours as standard, work in practice begins only after that period. If you ask us to start sooner, we will ask for your express consent and confirmation that you accept the settlement rules above.
The right of withdrawal does not apply to companies, or to sole traders for whom the contract is of a professional character. Those Clients are covered by our own policy in sections one, two and three only.
Model withdrawal form
To: Artur Kowal - Personalizacja witryn internetowych, ul. Długa 2/24, 20-346 Lublin, Poland, e-mail info@seostreets.com
I hereby give notice that I withdraw from the contract for the following service: .......................................
Date of the contract: .......................................
Name: .......................................
Address: .......................................
E-mail address used at checkout: .......................................
Date: .......................................
Signature, if sent on paper: .......................................
How and when the money comes back
We issue refunds without undue delay and no later than fourteen days after receiving your statement or request. We use the same payment method you used at checkout, unless we expressly agree otherwise. A refund costs you nothing.
How long the money takes to appear depends on your bank and card issuer. It is usually three to ten business days from the moment we issue the refund.
Complaints
If you believe the service was performed improperly, submit a complaint to info@seostreets.com. We consider it within fourteen days and reply within that period. Details are in section 11 of the Terms.
Please note that under section 3 of the Terms we do not guarantee any increase in the share of AI answers naming your business. An absence of increase is therefore not in itself grounds for a complaint. Grounds do exist where we failed to perform, or performed improperly, the work we undertook to do, for example by not delivering the report, not providing the answer log, or not carrying out agreed fixes.
This document applies from 27 July 2026.